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ClarityGoogle reviews and reputation management for practicesReviews that win over new patients, without you having to push anyone.
For practices that want to hold their own against the practice next door: more recent reviews, factual replies to every review and a fixed moment in your daily routine when patients are asked. Legally compliant and without bought stars.
For a practice, review management, the core of dental reputation management, means handling reviews on Google and on doctor rating portals such as Jameda (a leading German review site) in a planned way: asking satisfied patients for a review at the right moment, replying to every review and reporting impermissible ones. It strengthens trust, Google rankings and AI recommendations at the same time. What it is not: buying reviews or having unwelcome ones deleted.
More terms explained in the glossary- Price
- Price on request; the initial call and the quick review analysis are free
- Time to results
- first new reviews within the first 2 to 4 weeks, a noticeably stronger profile after 3 to 6 months
- What you contribute
- one kick-off with your team, then one set minute in your daily routine and approvals for replies
Where practices stand today
Anyone looking for a practice compares star ratings, number of reviews and how recent they are before picking up the phone. A practice with 4.3 stars and twelve reviews from 2021 loses that comparison against the practice next door with 4.8 stars and a hundred recent reviews, regardless of the quality of treatment.
What we do differently
We build into your daily routine the moment when satisfied patients are happy to leave a review: a personal request, a QR card, a message with a direct link. We reply to every review in your voice, factually even when it is critical. And we keep an eye on portals and your profile so that nothing gets left behind.
When you don't need review management
To be honest, there are cases where the money goes up in smoke. Then something else comes first.
You already have over a hundred recent reviews and a well-maintained profile.
Then the foundation is in place. What brings more now is visibility in search and AI answers.
First: SEO and AI visibility →Your team doesn't have a minute during the day to ask patients.
Reviews happen at reception, not in marketing. A short consultation clarifies what is feasible in your workflow.
First: Consulting →Your main aim is to get rid of negative reviews.
Removal is only possible for breaches of the guidelines and requires evidence. The better route is many new, genuine reviews, and that is exactly what this service delivers.
How it works
- 01
Quick review analysis: stars, number, recency and comparison with practices nearby
Week 1
- 02
Process in daily practice: when and how your team asks, with QR card, link and text templates compliant with the HWG (German Healthcare Advertising Act)
Weeks 1 to 2
- 03
Replies and monitoring: every review gets a reply, portals are checked weekly, impermissible reviews are reported
ongoing, weekly
- 04
Reporting: new reviews each month, average rating and what the feedback reveals about daily practice
monthly
Automated: portal monitoring, reminders to your team, reply templates and the monthly report run automatically.
Human: a person on our team checks every reply to a critical review, and we agree together what your team says day to day. Nobody gets a stock phrase that doesn't suit your practice.
What AI changes
Reviews now feed not only Google Maps but also the recommendations in AI answers: when someone asks ChatGPT for a good dentist in their area, the number, average and content of reviews all play a part. A Semrush survey from the US in July 2026 shows how strong this effect is: 74 per cent of respondents would be less likely to buy if an AI chatbot pointed out mixed or negative reviews.
Last checked: October 2026
What comes before, what comes after
Before: a website where reviews are visible, and a well-maintained Google Business Profile. After: Google Ads, because good reviews make every click cheaper, and visibility in search and AI answers. Reporting is always included.
Reporting is always included with us, not an extra.
FAQs on review management
How should I deal with a bad review?
Calmly, factually and quickly: thank the reviewer, address the core issue without mentioning any treatment details, and offer a personal conversation. Your reply is read mainly by other prospective patients. How seriously medical confidentiality is taken here is shown by the German state of Hesse: fines of €3,700 and €3,300 were imposed on two practices that had mentioned diagnoses and medication in their replies. We draft replies with you and make sure they respect medical confidentiality and the HWG.
Can Google or Jameda reviews be removed?
Only if they breach the portal's guidelines or applicable law, for example insults, false statements of fact or reviews from people who have never been to the practice. This applies to Google and Jameda alike, requires evidence and takes time. We report such cases for you but do not promise removal.
How do we get more reviews without pressuring patients?
By using the right moment: after a successful treatment, with a personal request and a way to leave a review that takes twenty seconds. Satisfied patients are happy to leave a review. There are no incentives or rewards, as that would not be permitted.
Do reviews affect Google rankings?
Yes. The number, average and recency of reviews are among the factors for local ranking in Google Maps, and they feed into AI recommendations.
May we use reviews on our website or in advertising?
Yes, with the authors' consent and without changing the wording. Next to the reviews you must state whether and how you check that they come from real patients (§ 5b para. 3 UWG, the German Unfair Competition Act), for example ‘Extract from our Google reviews, wording unchanged’. We embed genuine Google reviews on your website and comply with the rules of the HWG and data protection law.
How much does review management cost?
It depends on the scope: the number of locations and portals, and whether we handle the replies. We quote the price after the free quick review analysis.
How many reviews does a dental practice need?
There is no fixed number. What matters is how you compare with practices nearby and how recent your reviews are: patients mainly read the reviews from the last few weeks.
May we ask patients for a review by email or text message?
Only if the patient has given explicit consent beforehand. In 2018, Germany's Federal Court of Justice (BGH) ruled that even a satisfaction survey sent by email counts as advertising (VI ZR 225/17). § 7 para. 2 no. 2 UWG applies to electronic mail, and you should assume the same rule applies to text messages. A personal request in the practice and the QR card at reception need no consent, which is why we focus on these.
How do you compare with practices nearby?
In the free quick review analysis we show you your stars, number of reviews and recency compared with the practices near you.
Free · No obligation